Terms of Service

Last updated: March 5, 2026

These Terms of Service ("Terms") govern your access to and use of the website monitoring services ("Service") provided by Sunbeam Software ("Company", "we", "us", or "our").

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Our WordPress monitoring platform provides:

• Vulnerability scanning for WordPress core, plugins, and themes
• SSL certificate monitoring and expiration alerts
• WordPress update tracking and health monitoring
• SEO and performance monitoring
• Historical reporting and analytics

3. Account Registration

To use our Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

3.1 SMS Terms, Consent, and Messaging Disclosure

We offer optional SMS text messaging for account security and critical service alerts. SMS is not required to use the Service.

How You Opt In: You may opt in to receive SMS messages by providing your phone number during account creation or within Account Settings → Notifications in your dashboard. At the point of opt-in, you will be presented with a clear consent disclosure and must explicitly confirm your agreement by checking a consent checkbox before SMS alerts are enabled.

Types of Messages Sent: We send only transactional SMS messages, including:

• One-time passcodes (OTP) for login or account verification
• Critical website monitoring alerts (downtime, security issues, SSL expiration)
• Account-related security notifications

We do not send promotional or marketing SMS messages.

Message Frequency: Message frequency varies based on your account activity and the monitoring alerts configured for your sites.

Message and Data Rates: Standard message and data rates from your wireless carrier may apply.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message received from Sunbeam Software. You may also disable SMS alerts within your Account Settings. Upon opting out, you will receive a final confirmation message and no further SMS messages will be sent.

Help: Reply HELP to any message for assistance. Customer care: [email protected].

Privacy of Mobile Information: Mobile information, including phone numbers, will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Carrier Liability: Carriers are not liable for any delayed or undelivered messages.

4. WordPress Plugin Installation

Our Service requires installation of our WordPress plugin on monitored sites. By installing our plugin, you acknowledge that:

• The plugin collects read-only health and security data from your WordPress installations
• We do not store WordPress admin credentials or sensitive authentication data
• Data transmission uses RS256 cryptographic authentication and HTTPS encryption
• You have proper authorization to install monitoring software on all monitored sites

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any laws
• Monitor websites without proper authorization
• Attempt to reverse engineer, modify, or interfere with the Service
• Use the Service to monitor competitors' websites without consent
• Exceed rate limits or abuse the Service's infrastructure

6. Pricing and Payment

Our pricing is detailed on our website. By subscribing, you agree to:

• Pay all applicable fees for your selected plan
• Automatic renewal unless cancelled before the renewal date
• Price changes with 30 days advance notice
• No refunds for partial months of service

7. Data and Privacy

We are committed to protecting your data. Our data practices are detailed in our Privacy Policy. We will:

• Only collect data necessary for monitoring services
• Use industry-standard security measures to protect your data
• Not sell or share your data with third parties for marketing purposes
• Provide data export capabilities upon request

8. Service Availability

While we strive for high availability, we do not guarantee uninterrupted service. We are not liable for:

• Temporary interruptions or maintenance downtime
• Issues caused by third-party services or infrastructure
• Problems arising from your WordPress configuration or hosting environment

9. Limitation of Liability

To the maximum extent permitted by law, Sunbeam Software shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, arising from your use of the Service.

10. Intellectual Property

The Service, including all content, features, and functionality, is owned by Sunbeam Software and protected by intellectual property laws. All trademarks are property of Sunbeam Software.

11. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your access to the Service will cease immediately
• You remain responsible for any outstanding fees
• We will retain data according to our Privacy Policy
• You should remove our monitoring plugin from your websites

12. Changes to Terms

We may modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new terms. We will notify users of material changes via email or in-app notifications.

13. Governing Law

These Terms are governed by the laws of the jurisdiction where Sunbeam Software is incorporated, without regard to conflict of law principles.

14. Contact Information

For questions about these Terms, please contact us by email at [email protected].